Customer service teams use AI to handle inquiries efficiently and maintain high satisfaction. These prompts create helpful, empathetic responses.
Response Templates
Create consistent messaging. “Generate a professional response to a shipping delay complaint. Express empathy, provide explanation, offer compensation options.”
Troubleshooting Guides
Solve technical issues. “Create step-by-step troubleshooting guide for WiFi connectivity problems. Include common causes and solutions for non-technical users.”
Escalation Handling
Manage difficult situations. “Draft a response to an angry customer threatening legal action about defective product. Show empathy, outline resolution steps.”
FAQ Development
Answer common questions. “Generate 10 frequently asked questions about subscription cancellation policy. Provide clear, concise answers for each.”
Apology Templates
Handle mistakes gracefully. “Write a sincere apology for billing error that charged customer twice. Include explanation, refund timeline, compensation offer.”
Follow-up Messages
Maintain relationships. “Create follow-up message checking if resolved issue was satisfactory. Invite additional questions and request feedback.”
Leave a Reply